Customer emails don’t show up in Zendesk

Posted on October 28, 2020 at 6:59 pm

In case your customers emails don’t show up in Zendesk read this:

Customer emails don't show up in Zendesk – Zendesk help

Important options are in Support, navigate to Admin > Channels > Email.

We use email forwarding from to Zendesk support email.

Some emails may take SOME time to arrive (even a few hours).

Wait up to 1 day before start to worry.

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